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Working with Patients across Time Zones

If you work with patients across multiple time zones, then this guide is for you! We have gathered a list of features and suggestions here that will help with patient booking and communication when someone is not in the same time zone as your practice.

Note: You will need Full Access permission to access the following Settings areas.

Enable Clinic Time Zone Display

The first tool in your kit is your Clinic Time Zone Display which will show your clinic’s time zone everywhere a patient views appointment information. Your time zone will display next to appointment times when a patient is booking online, in their appointment related emails, waitlist requests and throughout their My Account area.

This feature is not enabled by default so you’ll want to head on over to your Settings tab > Online Booking and scroll down to the Display Clinic Time Zone section. Ensure the box to the right is ticked and click Save. That’s it! Jane will now display your clinic’s time zone everywhere a patient may view appointment information.

💡 Quick tip - your clinic’s time zone is set within your Settings > Clinic Info & Locations. If you live in an area that adopts daylight savings then Jane takes care of that adjustment for you. No need to adjust things.

Adding a Banner to Online Booking Pages

If you want to grab the attention of patients before they book, adding a banner to your Online Booking site is another great tool to use.

To add a banner, head to your Settings Tab > Language and look for Notice / Message on Online Booking Pages. You can enter the information that you’d like to appear at the top of your online booking site and use Markdown to further format your message with things like bolding, italics, links or headings.

Add Additional Info to your Emails

If you want to share a bit more information in all appointment email communication, another tool is to customize the language in your emails. This is a great option if you want to include more text about your policies or procedures related to bookings. It also doesn’t hurt to give patients another heads up that you may be in a different time zone to them ;)

To customize, head to your Settings > Language and look for “Thanks for Booking Email: Details” and “Reminder Email: Details”.

If you want to preview what your text looks like, head to your Settings > Emails and use the drop-down to review your updates.

If you’re looking for even more ways to customize your Jane account, head on over to our Customizing Jane guide for tips and tricks.

As always, we’d love to hear from you. If you had any questions or needed help with your account, don’t hesitate to contact us.