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Maybe you'd be a great fit for Jane's team.

Director of Program Management

Jane is looking for a Director of Program Management to join the Development Leadership Team in a missional, high-performance, hyper-growth company. In this role, you would have a chance to start up and lead a brand new function in agile and process management across the entire dev organization and also lead the brand new TPM function for our Platform & Enablement group. In this high-visibility job, you would be playing a critical role in helping us scale our process to match our dev team growth. You would be doubling as the direct TPM leader and the overall development team process leader and would have an opportunity to exercise your multiplier muscles.

Like with all positions at Jane, the Director of Program Management position is a remote position, allowing you to work anywhere you want across Canada.

We really want the people who work at Jane to love being here, so it’s important that we start off with a bit about what makes our company unique. Here are some specifics about what Jane is all about, and with these, hopefully, you have a better idea if this might be the kind of company you want to be part of.

We’re a North Vancouver-born SaaS company with a distributed remote team across Canada, and our platform is modernizing the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, secure video, and billing along with an evolving library of features.

Over 21,000 healthcare practices globally are now running on Jane. Last year we processed over 37 million patient appointments, and our scheduling application alone handles more than 10 million API calls per day.

We’re profitable, product-led and growing organically to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 240 employees who all do an amazing job of listening to our customers, building what they need, and providing industry-leading support.

This year alone we’ve grown our development team from 36 to 63, and the product team has doubled as a whole. 2022 is going to be a big year for Jane as we’re investing heavily into patient experience with our first patient-facing mobile app, enhancing our telehealth experience, building our own (J)analytics platform, working on global insurance integrations, and introducing new features like HIPAA compliant chat.

Jane is now the number one choice for Allied Healthcare practitioners in Canada. We’re growing quicker in the US than we were here in Canada 3 years ago, and we now have customers across the globe in the UK, Australia, India, Japan and Germany.

Of course, it’s not all about the numbers, but this puts into perspective the scale of Jane, from the thousands of practitioners whose lives are made easier each day to the millions of patients receiving treatment. If you’re the type of person excited by this growth, we’d love to speak with you.

To be successful in this role…

  • You understand and have implemented various development methodologies and have developed an expertise in scaling agile in a hyper-growth company.
  • You could teach the course on general project management concepts, being an effective Scrum Master, and being an Agile Product Owner.
  • You have successfully rolled out major process changes to a large development organization without breaking the culture of engagement from the dev team
  • You are data-driven and know how to leverage tooling and data to help provide insights into developer productivity and to use those insights to learn from and improve our processes for maximum effectiveness.
  • You’ve worked in a DevOps culture, where there is strong ownership of teams from design to production and a strong commitment to Engineering and Operational excellence. You can help support this from a process perspective to help the teams balance sustaining and feature development work.
  • You have many years as a TPM or Product Manager, having a deep understanding of how to lead large cross-team projects and initiatives.
  • You have been a people manager, having lead a team of people as a direct manager.
  • You know how to lead through influence, selling ideas and concepts to your peers and their teams.

Bonus points

  • You have a strong background in SaaS startups going through hyper-growth, having helped scale an organization from less than 100 to more than 300 and are familiar with 100% year-over-year growth pressures.
  • You have worked in various environments with different project management and agile methodologies and know them all at a very advanced level. You are, however, pragmatic to one specific methodology and know how to leverage the best of both worlds to tailor those to the needs of your organization.
  • Certified in a bunch of project management things PMP, SAFe, CSM, CSPO

Benefits

  • Extended healthcare from day one.
  • Parental top-up.
  • Participation in Jane’s employee stock option plan (JSOP).
  • Investment in your career development & growth.
  • $500 annual health spending account.
  • Generous vacation policy along with your birthday off!
  • Three annual Jane-cation days: additional days off.