Jane's Guide Here's all the help you need to use Jane.

Resources and Support - Getting help with your Jane Account

New to Jane? Been with us for a while but have an issue that you just can’t quite figure out? Or maybe you just need advice and you’re not sure what the best way is to go about reaching us?

Here you will find a list of all the resources in Jane to help you get the help you need, whether it’s taking advantage are already existing resources, or

Self-Serve Resources

Videos📽🍿

1️⃣ Here’s a video series on Getting Started with Jane. This video series is intended for fresh Jane accounts, to help walk through the early set-up. (Hint: Hold the CTRL (PC/Windows) or command (Mac) key down on your keyboard while clicking, to open the link in a different tab!)

Getting Started with Jane

2️⃣ Here’s our video database by collection, if you wanted to learn about a certain feature, sure as Insurance, Charting or Integrations.

View Videos by Collection

3️⃣ Finally, here’s a link to our entire database of videos if you just wanted to scan through and pick what you’d like to learn, or– you can create a curriculum for your staff by saving various bookmarks to a bookmark folder on your computer (though before you do that– check out the section on training).

View Full Video Database

Pro-tip 1: You can search the videos section by clicking the little magnifying glass. If you use the search bar in the very top right– this will search ALL of vimeo. The entire database– not just videos uploaded by Jane.

Training Program 📚📝

Looking for Training resources for yourself or for New Staff?

👉Click here for our Front Desk Training Program

👉Click here for our Practitioner Training Program

These training programs are similar but each one focusses on the main typical workflows for each role. This training program is equipped with written text, videos, and quizzes to help learners of all styles.

Quizzes can be open book–there’s no cheating here, the goal is to learn. One thing that is important to note is that we do not recommend practicing in your own account. If you’d like to practice anything that you’ve learned– just shoot us a quite emailing asking for this week’s demo site password and we will provide you with access to our practice site.

Guide Docs

Well, it looks like you’ve found your way here! We have an extensive Guide doc collection in Jane which you can search by scrolling up to the top of this Guide, and using the Search bar:

Or from right within your account by clicking the Need Help? button in the top right:

Getting in touch with the Jane Team

Support line 📞

You’re welcome to give us a call at 1-844-310-5263 if you wanted to chat! Our lines are open Monday to Friday, 7 am to 5 pm Pacific time (we’re over in Vancouver!)

Don’t want to wait on hold? Give us a call anyways, and if there’s a wait– you’ll be able to add yourself to the callback queue.

Scheduling a call: 📆📞

Want to set aside some time to go over your account, or an issue that you’re having?

You can schedule a call with us. Click the link below that corresponds with your location. If you don’t find your country there– just choose the country with the most similar timezone to yours.

Though it’s important to note that all the times you see are in Vancouver, Canada time– (Pacific time!)

🇨🇦Click here if you’re in Canada

🇺🇸Click here if you’re in the USA

🇪🇺🇬🇧Click here if you’re in Europe/UK

🇦🇺🇳🇿Click here if you’re in Australia or New Zealand

Emailing us/ Guide Docs 👩🏽‍💻📗

Before I get down to it, one thing that’s important to keep in mind when emailing us is patient privacy.

On the one hand, in the rare case that you’re looking for help investigating a specific case– we do need to know where to find the needle in the haystack. In this case, just send us a link to the profile in question, and let us know the date of the appointment, payment, or whatever it is that you need us to look into:

Additionally, if you need to send us a screenshot of your schedule– make sure that you enable privacy mode to blur our your patient details:

If you click the Need Help? button in the top-right of your screen in Jane. There you can search our Guide docs or send us an email. If you’re sending us an email– just make sure you send us a link to the patient profile so we know where to look!: