If you’re finding that things are running quite slow, whether it’s your schedule, your account, your online appointments, et cetera– a great first place to check is the wifi connection.
The tricky thing with internet is that it can change in quality based on a number of factors such as how many people are connected, what you, or other users may have open in the background, any issues that your network provider may be having or even the weather.
Since Jane is a web-based application, she requires a good, strong internet connection. Here is what we typically recommend for a smooth ride:
For smaller clinics with less than 5 staff, we recommend at least 25 Mbps download speed and at least 5 Mbps upload.
Larger Clinics with more than 5 staff should have at least 50 Mbps download speed and at least 12 Mbps upload
You can always perform an internet test throughout the day at speedtest.net
If you’re working from home though, instead of “staff” in this case– this will be more based on the other people in your home who might also be using the internet.
This can become increasingly important if you’re using Jane’s Telehealth feature, which requires more bandwidth to accommodate the video component. If you’re having continued trouble with a connection and have other people home with you, see if they can disconnect while you take your call. The internet is kind of like a pie– the more people who are eating pie, the less pie there is for everyone involved.🥧
Because Jane is processing so many different things are once, she always demands an extra large slice, especially when there’s photo or video involved. Things like others using the internet for gaming, watching Netflix or YoutTube will definitely impact your experience.
If you are having particular issues with Telehealth connection, our guide here on Troubleshooting Telehealth has more tips.
Another thing too try is if you’re using the Wifi, it would be helpful to connect to the internet directly using an ethernet cord.
And if you have any other additional tabs open that might be eating up some internet real estate in the background– just go ahead and close those if you don’t need them.
If you are having continued issues with connecting to Jane, don’t hesitate to reach out to our support at [email protected] so we can troubleshoot with you.