Jane's Guide Here's all the help you need to use Jane.

Importing from MRX Backup

Here’s some info on moving your data over from MRX to Jane.

What Type of Data can be Imported?

MRX data is brought over via backup file. From the backup we move over patient list, patient profiles, past and future appointments and products.

If you would like insurance information or other parts of your database moved over as notes please check to see if it’s importable.

Billing Data is unfortunately not stored in a way that is compatible with Jane so invoice and payment information does not transfer.

Chart Data

MRX typically produces 1 backup file and it doesn’t have chart data in it. However, other MRX customers have contacted MRX to bulk export their chart data as PDF files and then we can import those.

​You should still be able to have them exported as PDF files which we can import as long as we also have either: ​ a) File names with patient identifier in it; or, b) spreadsheet linking the file name (of the PDF) to the patient

This is because we can’t read the PDF file itself to match to the patient. ​ We have seen that chart export delivered to us by USB drive as it is often quite a large file. If you would like to mail or courier us a USB drive it can be sent to 302-111 Forester Street, North Vancouver, BC, V7H 0A6.

We can easily import the charts as a subsequent step to the main back up import if it’s more convenient to get started immediately from the back up file.

Creating your Backup

  1. After you’re done your day, close out of MRX.

  2. Choose to backup when prompted.

  3. Find the backup file that was created which will look something like this although with different numbers: full20181030-1119.zip. The date should be the current date.

Uploading your Backup to Jane

To ensure that your data is uploaded to the correct account, and for security reasons, we do not accept patient data via email. You can upload the files to us in the Settings > Schedule an Import area.

You can find an overview of this process here: Scheduling Your Import

Other Notes

Importing from the backup usually takes 18-24 hours to run. So be sure to book your import at a time where you have the most down time. To book your import send us a note at support@janeapp.com


If you are in BC and using Teleplan, we have some tips:

1 - When you import your data to Jane, you can’t leave your Teleplan connection live within MRX because Teleplan will send the data to the wrong system. Without a live connection to Teleplan, MRX can no longer access your previous remittance history. We recommend printing copies of your outstanding remittances before disabling your MRX connection to Teleplan.

2 - We also wrote a help file for your Teleplan Transition

Setting up your Jane Treatments

When you create treatments in Jane, you only need to create private pay treatments as Jane will work with Insurers separately. You will need to transition your insurance claims manually.

If you need any further help getting all set up to run with Jane, just let us know!