Jane's Guide Here's all the help you need to use Jane.

Managing your Jane Subscription

Are you looking to review your past invoices and payments for your Jane Subscription? Do you need to update your credit card? Have you hired a new therapist and need to update your subscription to account for your new addition? Let’s review how to manage that!

How to find your billing history & invoices

To view and download your monthly invoices for Jane, just head over to the Settings > Jane Subscription area in your account.

From there, you’ll want to look for the Billing History tab where you will be able to download individual invoices as well as generate an overall account statement.

Pro Tip

Being that the Jane Subscription tab will only be visible when logged in as the account owner profile, we understand that sometimes you may need to forward a copy of your statement for your financial reporting. This can be done by clicking the statement tab in the top right-hand corner.

Once the page is loaded you will have the ability to scroll to the bottom of the page and select PDF tab on the bottom left-hand side.

How to update your credit card

Within your account, you will always have the ability to update or change your credit card on file. This can be done by selecting Settings>Jane Subscription.

Once within your account area, you will then select Update Credit card tab in the header, enter the information & always remember to hit that Update credit card to save the information.

If by chance you have multiple cards on file and you are ever presented with the notification below,

Rest assured that you can simply reach out to us (support@janeapp.com) or give us a call at +1 844-310-JANE (5263) and we would be pleased to have that adjusted on your behalf.

How to update licenses (when practitioners leave or join the practice)

We understand that life is busy and always changing, this is why you will always have the flexibility to manage the number of licenses within your account.

Let’s have a peek at how this is done, click on Settings > Jane Subscription in your account to get started.

Once within your accounts page you will scroll to the bottom of the page and select the Change subscription tab.

It is here that you will be able to click on the dropdown arrow beside the number of licenses that you are currently subscribed to and either increase or decrease as needed.

Keep in mind that once adjusted you will want to ensure that you click on the Select tab below the plan that you have changed and Jane will take care of the rest :)

Adjustments to your Jane Subscription

While we’d eventually love to automate adjustments to your Jane subscription, any changes to your Jane subscription would currently need to be made manually. You can check out our steps on updating your Jane subscription and we’re also happy to help make this adjustment on your behalf.

If you have any questions about your Jane subscription or how many licenses you’ll need moving forward, shoot us an email (support@janeapp.com) or give us a call at +1 844-310-JANE (5263).

Pro Tip: As a reminder of how we come up with your license number, we consider full time to be 24 treatment hours a week and we’ll even round to the nearest half license. We also lump together part time staff into single full time licenses.

We’ve even got a handy pricing calculator which you can use to figure out how many licenses you’ll need. Click here to view the pricing calculator.

Which cards are accepted for my Jane subscription payments?

When it comes to your Jane subscription, we’re able to accept Visa & Mastercard. A Visa-branded debit card would also do the trick, though Mastercard-branded debit cards, Discover cards, and American Express are not supported at the moment.

Paying by E-Transfer (Canada)

When it comes to a monthly Jane subscription, we’re not able to accept payment by cheque or e-transfer. You’ll want to make sure you have a valid credit card on file for your monthly subscription, and you can update that card as needed should your payment details change.

With that said, we are able to accept e-transfer payments for annual subscriptions, though it’s also totally fine to pay this annual amount by credit card if you’d prefer.

Breaking Down your Initial Jane Invoice

It’s totally normal that the initial subscription payment is a little bit higher. It will include the current month’s subscription and a prorated amount for the previous month. You’ll be able to view a more detailed billing history by heading to Settings > Jane Subscription > Billing History.

We process our monthly subscription billing on the first business day of each month, so this prorated amount is processed the following month rather than charging you first thing after signing up.

Annual Subscriptions

If you’d prefer to pre-pay for a yearly subscription, we’d be happy to help get that set up.

If you’d like a quote for your annual subscription or have any questions about how that process works, feel free to send an email (support@janeapp.com) or give us a call at +1 844-310-JANE (5263) and we would be happy to go over those questions together.

Updating your Jane account information

Has your business name or address changed recently? Maybe you’re looking to change the email address your Jane subscription invoices are sent to. No matter which changes you need to make, you’ll be able to make those changes by heading to the Settings > Jane Subscription area of your account.

Note: the Jane Subscription tab will only be visible when logged in as the account owner profile

From there, you’ll want to click on the Contact Info tab. This is where you can update the name or email address of the Jane account owner, or enter your new business address.

Great job on mastering your Jane Subscription page!